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Our July CEUG UPDATE is out!

What's Inside

July 16, 2021

  • Corporate Sponsors News
  • Announcements & Events
  • Webinar Presenters Wanted
International Students Blog imag cropped - CEUG July Item 2

How Simple Payment Methods Can Recruit International Students to Your University


July 15, 2021 - Guest blogger Steve Thompson, from TransferMate, TouchNet's strategic partner for International Payments, explains how the pandemic negatively affected international student enrollment and offers suggestions for simplifying and streamlining payments to reverse this trend.

Maximizing Your Success

Looking for a simple way to EXTRACT and REPORT your financial data?

July 5, 2021 - Infor F9 and Informer are simple, yet powerful tools that can reduce the frustration you are experiencing in financial reporting. Find out more about these two products to get the most of your financial reporting experience and contact us to book a demo.

Read More

Mystery Payments Blog

How PayMyTuition eliminates “Mystery Payments” in higher education

June 29, 2021 - Solve the complex challenges that educational institutions experience with traditional ways of processing student payments with our innovative, next-generation solutions. Contact a member of our team to find out how we can remove the friction within your international and domestic student payments business while saving staff resources and eliminating costs.

AML Image_PMT Blog

Accepting cash as an educational institution puts you at risk of fraud and money laundering – digital payments are your solution

June 24, 2021 - The power of digital payments in higher education does not just reside in its ability to offer students convenience, ease of use and alternative methods, but in its ability to trace payments from start to finish, ensuring strict measures on AML compliance, fraud protection, and transaction security are in place.

Read our Latest Newsletter

Our June CEUG UPDATE is out!

What's Inside

  • A Month to Celebrate - Indigenous History Month and Pride Month celebrations
  • Recent Webinars updates - Updates on our CEUG and Sponsor Events
  • Announcements & Events
  • Corporate Sponsors News
  • CEUG.CA Resources - Information on our site and activity 
  • Responses to User Feedback - Questions sent to us in the webinar feedback form

5 Ways Going Contactless Can Engage Students and Improve Campus Life

June 7, 2021 - Enhance your students’ experience and improve your operational efficiency with TouchNet’s powerful, all-new, and easy-to-integrate app that’s customized for your school.

Read about the five ways going contactless with the OrderAhead app can further engage students and improve campus life:

Why You Need Held FX Rates in your International Student Payment Plan Solution

June 1, 2021 - Open banking is a game changer for the international student payment plan space. This innovative technology is an important element within the emergence of alternative student payment methods bringing significant benefits for colleges and universities. Read PayMyTuition's insights on why open banking is changing the game for international payments.

Powered by MTFX

Why Open Banking is Changing the Game for International Payment Plans

May 27, 2021 - Open banking is a game changer for the international student payment plan space. This innovative technology is an important element within the emergence of alternative student payment methods bringing significant benefits for colleges and universities.

Read PayMyTuition's insights on why open banking is changing the game for international payments

Enhancing Institutions’ Experience - Enterprise Resource Planning Support

May 26, 2021 - For over 20 years, OA Solutions has assisted post-secondary institutions to analyze their business processes; recommend changes; and protect their investment through the implementation and support of their Enterprise Resource Planning (ERP) systems.

Arrange a private consultation so we can explain how our team of professionals apply the philosophy of “Advise, Deliver, Support” to assist your institution to increase productivity and capitalize the time and money invested in your ERP.


Press Release - May 11, 2021

Centre of Excellence for Indigenous Knowledge will Implement Ellucian Colleague ERP as Part of Technology Modernization

Technology Helps Redeemer Reach Higher for a Better Student Experience

May 4, 2021 - Ellucian and TouchNet delivered affordability, Colleague compatibility, and strong product support to help Redeemer University modernize their enterprise architecture.

Student experience is a paramount concern at Redeemer University. The Reformed Christian-based school, located in Ancaster, Ontario, was founded in 1976 and currently serves approximately 800 students per year. When the school’s 2016 functional analysis determined that outdated technology, manual processes, and limited e-commerce capabilities were negatively impacting student life, while at Redeemer, Redeemer’s leadership acknowledged it was time for a change.

How Financial Position Detection Technology has Revolutionized the Student Payment Process

May 4, 2021 - There has always been friction in the transfer experience when it comes to students making payments to their educational institution. Major pain points are the lack of transparency in transfer status, payments arriving at educational institutions without sufficient beneficiary information, or additional unforeseen fees being charged throughout the transfer process including late fees, FX volatility, or NSF fees. No matter which friction point is at hand, with the pandemic still active around the globe, these challenges have only been amplified for both students and school staff.

PayMyTuitiion’s financial position detection technology enables educational institutions to validate student beneficiary information and account balance status in real-time.

Webinars Wanted

Webinar Presenters Wanted!

CEUG is putting out a call for submissions for monthly webinars.

Submissions are welcomed for Banner, Colleague, and PowerCampus ERP-specific topics. We also encourage more common general interest topics

Use this opportunity to find out what others are doing and obtain information on a problem or project that others may have already experienced or is also in the process.

To submit your topic, go here to sign up


Strata Information Group

Optimising The Use Of Personal Protective Equipment (PPE) During Pandemic Level Demand

April 12, 2021 - Confederation College needed a practical solution implemented rapidly, to track and report its use of PPE across all departments when the province responded to shortages in the PPE and the Ministry of Health mandated all stores of PPE be tracked and reported.

Strata Information Group (SIG) became involved to provide advisory consulting and support on the Banner® Finance ERP system where they were able to recommend a way forward that avoided any additional investment in technology and the associated costs with onboarding and implementing new systems to support this requirement.

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April 12, 2021 - Read our latest news. We are committed to keeping our members up-to-date on the latest events, updates and announcements

Simplify Payment Compliance with TouchNet PCI-EZ

April 5, 2021 - Even before the pandemic, fewer people paid for goods and services with cash on campus. Now — between tuition and enrollment fees, campuswide memberships, dining, events, and more, colleges and universities need multiple campus payment systems capable of accepting various payment types. Managing those systems, let alone ensuring they’re PCI compliant, is a formidable challenge. Fortunately, TouchNet’s PCI-EZ program simplifies and streamlines PCI compliance using tools specifically designed with Higher Ed in mind.

A Simple Way to Enhance Students’ Experience AND Increase Your Productivity with Ellucian Banner® or Colleague®

March 19, 2021 - For over 20 years, OA has provided implementation, training and support services to post-secondary institutions, assisting them to maximize their investment and gain the efficiencies needed to provide A1 service to students and all stakeholders. 

At CEUG 2019, OA Solutions was proud to introduce our partnership with MTFX and debut their efficient and cost reducing plug-in, PayMyTuition, a seamless method to process payments from International Students in their own currency. 

The Path to a Safer Campus is Contactless

March 8, 2021 - As colleges and universities grapple with how to reopen campus safely, creating contactless interactions is a must. For any entity selling goods or providing a service on campus, e.g. dining halls, bookstores, and recreation areas, keeping students safe is the first priority.

With that in mind, TouchNet, the leading provider of integrated and secure commerce and credential solutions for universities, recently released its first mobile ordering app, TouchNet OrderAhead. The app fully integrates with TouchNet’s OneCard credential solution or can be added to a university’s existing mobile app.

Looking for a simple way to EXTRACT and REPORT on your financial data?

February 22, 2021 - OA Solutions has been providing consulting services to Ellucian® Colleague® users for over 20 years and are excited to introduce you to a simple, yet effective financial reporting tool that enables Colleague® financial data to be accessible directly in Microsoft Excel. OA COLLect is an Ellucian® Colleague® extract developed by OA Solutions that integrates with the Microsoft Excel add-in F9. F9, from Infor® Global Solutions, Inc., is a leader in Microsoft Excel based financial reporting with over 60,000 installations.

ARUCC MyCreds™ | MesCertif™ National Network

February 22, 2021 - February 19, 2021 - In fall 2020, the Association of Registrars of the Universities and Colleges of Canada (ARUCC) launched the ARUCC MyCreds™ | MesCertif™ National Network, a national, bilingual credential wallet and document exchange platform. To date, five schools have launched approximately 25,000 credential wallets to learners providing them with them the capacity to share their official documents and credentials on a 24/7 basis – anytime, anywhere. Click below to read more

CEUG Update

February 22, 2021

Keeping Together, Sharing Interests.

See our upcoming lineup of Live Webinars and news from the past month.

Thanks for your support!

The Path to a Safer Campus is Contactless

February 16, 2021 - Since the pandemic began, colleges and universities have faced new challenges keeping students safe on campus. TouchNet has responded with blogs, podcasts, publications, and webinars offering schools advice on transitioning to contactless technologies. We’ve partnered with new companies that offer contactless solutions. We’ve also updated or begun work on our apps and products to expand contactless capabilities on physical campuses.

Vaccine is here. Why colleges and universities now need a fintech approach to student payments and refunds.

February 12, 2021 - The COVID-19 pandemic has exposed a gap for many colleges and universities across Canada. Not only did schools need to find an efficient way to operate with the transition to online learning paired with most staff working remotely, the increased requests for refunds and needing to find a way to transition tuition and fee payments to a contactless format for the safety of students and staff overnight, created yet another challenge to remain operational and protect attrition rates. 

See how PayMyTuition solves and eliminates the complex challenges that educational institutions experience with traditional ways of processing student payments.

Platinum Sponsor Announcement - OA Solutions

January 28, 2021 - CEUG is pleased to welcome OA (OA Solutions) as a Platinum Sponsor.

For over 20 years, OA has assisted post-secondary institutions to analyze their business processes; recommend changes; and protect their investment of their Ellucian® Enterprise Resource Planning (ERP) systems.

OA has provided implementation, training and consulting services to over 80 institutions across North America. Our consultants’ superior knowledge of the Ellucian® applications in conjunction with their experience and understanding of business practices employed at post-secondary education institutions, enables OA to provide the services needed for institutions to gain maximum benefit from their investment in these systems and gain the efficiencies needed to ensure their services to students are second to none.

Platinum Sponsor Announcement - TouchNet

January 25, 2021 - TouchNet is pleased to announce its platinum sponsorship of the Canadian Ellucian Users Group (CEUG). By expanding our relationship with CEUG, we can deliver more timely information and updates related to the easy-to-administer payment and campus card solutions that are the hallmark of our long-term, strategic partnership with Ellucian.

Included in those higher-ed specific solutions are Ellucian Payment Center by TouchNet, which consolidates multiple payment silos into a single, unified system. On the credentials side, Ellucian OneCard VIP by TouchNet runs in the cloud, stays in sync with student information systems — including Banner, PowerCampus, and Quercus — and manages the broad range of permissions and authorizations required on today’s modern campuses.

In addition to integrating seamlessly with institutions’ ERPs, TouchNet’s comprehensive solutions platform is PCI compliant, fully scalable, and secure. It also allows schools to customize to fit their needs and conduct business remotely if necessary. This flexibility proved invaluable to schools that were able to quickly pivot to contactless solutions and remain engaged with disbursed students at the outset of the COVID-19 pandemic. TouchNet continues to develop new features and solutions that give schools additional contactless options.  See more

Visit for more information.

Higher Education Conference - February 2-4, 2021

January 25, 2021 - The Strata Information Group is sponsoring an on-line  conference featuring scores of sessions focused on Ellucian technologies.  This looks to be an excellent way to develop your awareness and knowledge of new features and functions in support of Banner and Colleague.  The fees for registration are being waived this year and content will be available on-demand for one-month, for the convenience of those who register.  

The keynote speaker will be Professor Alex Carter.  She is a professor at the Columbia Law School, a negotiations trainer for the United Nations, and author of the book, Ask for More: Ten Questions to Negotiate Anything.  Her keynote promises to be engaging and instructive.  Click here for a welcome video from Professor Carter. 

We invite all business users and technical support teams working in Ellucian technologies to take advantage of this complimentary learning opportunity. 

Partnering with Thompson Rivers University for Resolving Payment Data Gaps

January 19, 2021 -THE CHALLENGE WITH "MYSTERY PAYMENTS". The main challenge of international wire transfers is the time frame from when the wire transfer is initiated to when it is deposited and applied to student accounts. The two primary reasons for these delays are: International banking wire processes and payment transfers arriving to the University without required student information. These payments with missing data, termed “mystery payments” by Thompson Rivers University’s finance officers, cost the University several weeks of manual data matching to settle payments into the correct student accounts....

Read further on how PayMyTuition improved the process and removed friction for international payments processing for the university, saving them both time and money, while enabling students to register faster in order to attain on-time graduation. 


CEUG Update

December 2020

Our reflection and updates of 2020 at CEUG.

Thanks for your support!

CEUG Logo 2L

December 4, 2020

This is our series of monthly blogs, case studies and other news from our Corporate Sponsors

Re-Imagining Student Engagement at the University of Leeds

The University of Leeds has established a transformational change programme called the ‘Student Lifecycle Programme’ to improve the processes, systems, and ways of working that supports student education administration across the student lifecycle from enquiry to graduation.

Strata Information Group (SIG) was selected to support the university on the basis of extensive industry experience as well as functional and technical knowledge about the Ellucian Banner® solution. The project utilised the SIG Back-to-Basics methodology to fast-track business process requirements that would form the foundation for a detailed implementation strategy.

Check out SIG's case study that describes how SIG helped the Student Lifecycle Programme to organise tasks, prioritise work-streams, and plan its next phase objectives.


November 24, 2020

This is our series of monthly blogs, case studies and other news from our Corporate Sponsors

Taking the friction out of processing tuition refunds for Canadian educational institutions

It is a challenging time for educational institutions in Canada, with increased demand for tuition refunds taking a toll on school staff and resources. Traditional ways of processing tuition refunds have left schools reliant on archaic systems which have lagged in innovation and efficiencies. Refunds may sound like a simple and turnkey transaction, but when it comes to providing a refund to a student, the process becomes complex, costly and time intensive.

When a domestic student requests a tuition refund educational institution’s undergo high processing fees, heavy paper pushing and data acquisition, and manual backend accounting updates and entries. This process can last a tedious one to three weeks to refund tuition payments back to the student. See more

Platinum Sponsor Announcement - SIG

November 23, 2020 - CEUG is pleased to welcome SIG (Strata Information Group) as a Platinum Sponsor.

SIG offers functional and technical consulting expertise in Ellucian Banner®, Colleague® and Degree Works, remote Oracle database administration, short term or ongoing staff augmentation, and large-scale transformation projects such as ERP system consolidation or optimization, technology adoption, cloud migration, business process redesign, and support for shared services.

SIG exists to help clients drive a new era of student engagement by realizing the full potential of their IT ecosystems.  SIG’s deep understanding of higher education and the Ellucian portfolio of products and solutions allows for rapid assessment and identification of opportunities to better use existing functionality as designed, improve processes, or reduce complexity for cloud migration.

Platinum Sponsor Announcement - PayMyTuition

November 19, 2020 - CEUG is pleased to welcome PayMyTuition as a Platinum Sponsor. 

“Having this level of sponsorship with the CEUG is an opportunity for us to grow our partnership with them even further, while having the ability to expand our awareness across their educational institution community in Canada,” said Arif Harji, Director, Chief Market Strategist at MTFX Group, “As a company who puts technology first, we know the importance of working with leading-edge system integrators like Ellucian and the value they offer schools across the country. Our goal at PayMyTuition is to save schools time and money with our innovative technologies by removing the friction that exists within the student payments space today.”